We are looking for a Facilities Operative to support our office manager to oversee the day-to-day operations for our Nailsea offices, ensuring all teams are safe and can function to provide a high level of customer service. You may also be required to support our regional sites and depots for our field teams. What you'll do Perform hands-on routine and reactive maintenance to buildings, facilities and infrastructure including basic DIY standard plumbing, joinery and painting. Ensure health & safety procedures are reinforced and clearly highlighted at all sites. Manage contractors that arrive on site effectively, record the work performed and arrange call-out visits when required. Frequent checking of the Facilities inbox to ensure all allocated work is dealt with efficiently and effectively. Manage the Pelican Postal Service, collection, and distribution of post. Assist with DSE requirements. Perform building checks and testing including fire alarms and extinguishers. Respond to emergency requests as required. Assist with Office moves, moving furniture and specialist equipment. Ensure site security is adhered to with regard to the locking and unlocking of buildings. Adhere to safety regulations, company policies and standards. What you'll need A knowledge and ability to undertake basic building maintenance tasks including basic plumbing and decorating. Understanding of Health & Safety legislation and of building infrastructure. A full driving licence. Forward thinking with the ability to foresee issues before they arise. A proactive, positive can-do attitude and self-motivated. The ability to work independently and use your own initiative to make decisions. Excellent time management skills and the ability to prioritise. You will need to have strong administrative skills and be proficient in Microsoft Word, Excel, and Outlook. Excellent verbal and written communication skills You will work 37 hours over five days a week Monday to Saturday, we are proud to be a life friendly employer and open to discussion around what works best for you. What you'll receive We offer a wealth of both financial and non-financial benefits, including: 25 days' holiday rising to 28 with length of service Up to 20% combined pension contribution Opportunity to buy or sell holiday Performance related bonus of up to 10% Optimise Health Plan supporting you with your healthcare costs £1000 'Refer a friend/family' scheme Life assurance of up to four times your salary Sustainable benefits including electric vehicle and cycle2work schemes A range of family friendly policies including enhanced maternity and paternity leave Paid community day Cashback and discounts from over 3,000 retailers Who we are Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support. We pride ourselves on the fact that both our customers and our people are at the heart of everything we do. We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK. We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people. We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application. All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis. All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time. We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us JBRP1_UKTJ
